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The transformative model of mediation, which emphasizes empowerment and recognition as methods to build empathy between the parties. Transformative mediation humanizes the vision of how the mediation process can help parties in conflict. Mediation should not just resolve their dispute, but build their capacity for self-determination and for empathy. The transformative model of mediation is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts.



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Bush, B, and Folger, J(1994): The Promise of Mediation. Jossey-Bass.

Bush, B, and Folger, J (2001). Designing Mediation: Approaches to Training and Practice within a Transformative Framework (Institute for the Study of Conflict Transformation),

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