Quality control in clinical settings

The ongoing maintanence of both the management system and the quality of staff performance is achieved through a number of interlocking features.

Monitoring of system performance in line with well laid out service profile, policies and procedures

 * Referral management system
 * Service capacity profile
 * Appropriate referral guidelines
 * Service exclusion criteria
 * Waiting list policy
 * Assessment policy
 * Letters to clients
 * Letters to referrers
 * Discharge policy

Separate system of clinical supervision
As a general principle managers should not provide clinical supervision as this is a form of dual relationship which can be unhelpful. They should however ensure that all staff are adequately supervised by appropriately trained and experienced personnel. Each service should have a clear Clinical supervision policy.